How to buy double glazing

Double glazing companies often have a bad reputation for pushy sales tactics. Whilst this isn’t always the case, there are some steps you can take to protect yourself and make sure you get a good deal when buying windows.

Here are our top tips for buying double glazing –

  1. Get quotes from more than one company (ideally you want three), and don’t sign a contract on the spot.
  2. Be wary of salesmen who start out with a high price and slowly drop it throughout your appointment – whilst there may be some room to negotiate once you have your quotation, dropping the price by up to 70% is not particularly genuine.
  3. Make sure that the companies you have visit are quoting on the same thing so you can compare them accurately. Always ask for a written quotation.
  4. Do you research – there is plenty of information online, having a good idea of your requirements first means you can ask plenty of questions and make sure your quote is tailored.
  5. Find out if they are a fabricator or an installer – whilst there is nothing wrong with using an installer, if they actually make the windows you are buying, chances are if anything goes wrong it can be fixed speedily, rather than the installer having to go back to the people they bought the windows from.
  6. Check to see what competent person schemes they are members of. Ideally you want a company that is either Fensa, BM Trada or Certass registered to ensure that their installations meet building standards.
  7. Make sure you ask what the guarantee is (ideally you want ten years), and check what is actually included.
  8. Choosing a local business is often a good idea as it means they are readily contactable in case of a query or problem, and you can visit them and create a face to face rapport. Local businesses are also more keen to uphold their reputations locally and are more likely to resolve any problems in a timely manner.
  9. Make sure that the company you are dealing with has a landline and not just a mobile number – having a landline ensures that they have a valid base of operations and staff on hand to help you from day one.
  10. Find out how long they have been trading – make sure they are reputable as your ten year guarantee is worthless if the company ceases to exist in one year.
  11. Ask for testimonials from other customers, or ask to see examples of local installations nearby.
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